FAQ
Product
What elements are included in the box?
Each box contains a role-playing scenarios, character cards, props, and a detailed scenario to guide you through interactive gameplay. Additionally, we include mood-setting items like romantic music playlists to enhance your experience.
Are there any age restrictions on the purchase?
Yes, our adult role-playing game kits are designed for individuals aged 18 and older due to the mature themes involved.
How is the size of the lingerie specified in the box chosen?
The lingerie included is available in a range of sizes, and you can select your preferred size during the checkout process. We aim to cater to all body types for a comfortable fit.
What are the basic rules of the game, and how can they be adapted to the participants' preferences?
The basic rules are outlined in the included role-play scenario, but we encourage players to modify them as needed to suit their comfort levels and preferences. Feel free to add your own twists to make the experience more enjoyable!
What is the duration of the game and the time required for preparation?
The adult game typically lasts between 1 to 3 hours, depending on the scenario and on the desire of the players. Preparation time is minimal—usually around 15-30 minutes to set up and get into character.
Is safety considered when creating the scenario?
Absolutely! Safety is our top priority. Each scenario includes guidelines for safe play and emphasizes the importance of consent and communication between participants.
Are there any instructions for warming up the atmosphere before the game starts?
We provide mood-setting tips and suggestions for creating a comfortable and relaxed environment, including icebreaker activities and techniques to help everyone ease into character.
Does the box contain any additional accessories or toys?
Yes, each box may include additional accessories or sensory toys that complement the scenarios, enhancing your role-playing experience.
Can the scenarios be used separately or only as part of the complete box?
While each scenario is designed to be played within its respective box, many can be adapted for standalone play. Feel free to mix and match elements from different boxes for a unique experience!
SHIPPING
How long will my order take to arrive?
Each box contains a role-playing scenarios, character cards, props, and a detailed scenario to guide you through interactive games for couples. Additionally, we include mood-setting items like music playlists to enhance your experience.
How much is shipping?
Shipping costs depend on your location. You will be able to see the exact shipping amount during checkout.
Where do you ship?
We ship throughout Switzerland and to most European countries. If you have questions about a specific location, please contact our customer support.
Do I need to pay for duties or taxes?
You may need to pay customs duties or taxes depending on the laws of your country. We recommend checking local regulations before placing your order.
Can I buy BLISSIO in person?
Unfortunately, we currently do not offer in-store purchasing. All orders can only be placed through our website.
ORDERS AND PAYMENT
How I can check my order?
You can check your order status by logging into your account on our website. Once logged in, go to the "My Orders" section, where you'll find the latest updates on your order's status. If you have any issues, feel free to contact our customer support team.
Which payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay and Twint (for payment by Twint, please contact our manager on Instagram). You can choose your preferred method at checkout.
When will my credit card be charged?
Your credit card will be charged at the time of order confirmation. If you have any questions about the transaction, please don't hesitate to contact our customer service.
Can I remove a saved payment method?
Yes, you can remove a saved payment method by logging into your account and navigating to the "Payment Methods" section. From there, you can delete any saved cards or payment options.
I can’t login/forgot my password?
If you're having trouble logging in, click on the «Forgot your Password?» link on the login page. Follow the prompts to reset your password. If you continue to experience issues, please contact our support team for further assistance.
Why was my order cancelled?
Orders may be cancelled for various reasons, including payment issues or stock availability. If your order was cancelled and you'd like more information, please contact our customer support team, and we'll be happy to assist you.
RETURNS
What is your return policy?
We strive for your complete satisfaction! If you are not happy with your purchase, you can return the item within 30 days of receiving it. The set must be in its original packaging and unused. Please contact our customer support for return instructions.
Do you offer international returns?
Yes, we offer international returns! If you are located outside Switzerland, you can return the item within 30 days. Please note that you will be responsible for the return shipping costs. For more information, please contact our customer support.
Can I cancel an order?
Yes, you can cancel your order within 24 hours of placing it. Please contact our customer support as soon as possible, and we will assist you with the cancellation. If your order has already been shipped, you can take advantage of our return policy. If you have any further questions, feel free to ask!
CONTACT US
How can I contact BLISSIO team?
Feel free to reach out to us anytime—we're here for questions. Just write to email info@blissio.ch info@blissio.ch or to our manager on Instagram @blissio_official. We are happy to help you!